1. General Principles
- Every payment screen clearly identifies who you are paying (your Rotary club, a district, a specific project, or The Rotary Foundation) and why (membership dues, event registration, voluntary contribution).
- All amounts are charged and refunded in Indian Rupees (INR).
- Refunds — when applicable — are issued to the original payment method. We do not offer cash, cheque, or alternate-account refunds.
- Cashfree's payment-gateway charges already deducted may not be reversible; the refund will be the net amount per Cashfree's policy.
2. Membership Dues
2.1 Cancellation Window
A membership-dues payment can be cancelled only with the written consent of the recipient Rotary club's Secretary or Treasurer and only before the dues have been remitted to Rotary International / the District.
2.2 Refund Eligibility
Once dues are reported to RI / the District in the Club's semi-annual report (typically within seven (7) days of payment), the amount is no longer refundable through the Platform. Members who have over-paid or paid in error during this window should raise a request via the Club Secretary, who may seek adjustment in the next billing cycle.
2.3 Process
Write to support@rizones45678.org with your name, registered mobile number, the order reference, and a brief reason. Approved refunds are processed within five (5) to ten (10) business days.
3. Event Registration
3.1 Set by the Organiser
Refund eligibility, cut-off dates, and any cancellation charges for event registration are determined by the organising Rotary club or District and disclosed on the event details page before you register.
3.2 Default Policy
If the organiser has not specified an event-specific policy:
- Cancelled by participant 15 or more days before the event: full refund of the registration fee, less Cashfree processing charges.
- Cancelled 7 to 14 days before the event: 50% of the registration fee, less Cashfree processing charges.
- Cancelled less than 7 days before the event, or no-show: no refund (organisers may have already committed expenses for venue, food, and materials).
3.3 Cancelled or Postponed by the Organiser
If the organiser cancels the event entirely, registered participants receive a full refund of the registration fee within fifteen (15) business days. If the event is postponed, your registration carries forward unless you specifically request a refund within seven (7) days of being notified of the new date.
4. Project & Foundation Contributions
Voluntary contributions toward Rotary service projects, district initiatives, and The Rotary Foundation are treated as charitable donations and are generally non-refundable. We may, however, consider refund requests in any of the following circumstances:
- Duplicate or accidental payment (proven through transaction logs).
- Demonstrable technical error on the Platform leading to an unintended payment.
- Fraudulent transaction reported promptly to your bank and to us.
- Wrong recipient (e.g., the donor intended a different project) — refund subject to confirmation that funds have not been disbursed.
Approved donor refunds are processed within ten (10) to fifteen (15) business days. Tax-receipts (e.g. 80G) issued against the original donation will be revoked or amended as required.
5. Failed Transactions
If your card / UPI / net-banking was debited but the Platform did not record a successful payment, Cashfree will automatically reverse the amount within five (5) to seven (7) business days. No action is needed from your side. If the amount is not reversed within this period, please share the order reference and your bank statement with support@rizones45678.org so we can escalate to Cashfree.
6. How to Request a Refund
Email support@rizones45678.org with:
- Your full name and registered mobile / email;
- The Cashfree order reference number (e.g. EVT20_…) shown on the payment confirmation page or receipt;
- The amount and date of the payment;
- A brief reason for the refund request.
We will acknowledge within two (2) business days and decide within seven (7) business days. Refunds approved are credited to the original payment method within an additional 5 – 15 business days, depending on the issuing bank.
7. Chargebacks
We encourage you to contact us first before initiating a chargeback with your bank — most issues can be resolved faster directly. Chargebacks raised for transactions found to be legitimate after investigation may lead to suspension of your Platform account.
8. Contact
Refund queries: support@rizones45678.org · Phone: +91 8424064369 · See full contact details on the Contact Us page.